FAQ

What is a preorder only store?
We run a our store based on preorders only. So once an item is open for preorder, it will remain as preorder until item has sold out or item releases officially in China, whichever comes first. Unfortunately we will have either very little or no stock on hand due to this. So please preorder to make sure you get the best prices and to secure your items.

Are all of items in your store brand new?

Yes, we sell all 100% brand new items.

Do you do meet-up?

No because all items are shipped directly from studios abroad to your delivery address

When will you ship my order?

Unless the order is a preorder item, we ship your order within 24 hours after the payment is confirmed.

What is your shipping courier?

It depends on your country and your shipping method.

HOW TO PREORDER?

  1. Please be sure that you are willing to wait the necessary time for the item to be released before you decide to purchase.
  2. ETA of preorders are subject to change. The release date may differ to the release date listed on each listing due to potential delays, please consider shipping duration for products to arrive to our warehouse. Please be aware before placing an order and in unforeseen circumstances orders may be cancelled and a refund will follow as soon as possible.
  3. Contact me for product information, release date, shipping and handling if needed.
  4. No cancellation allowed as item will be ordered and paid for to manufacturer. Forfeit of payment will occur for any cancellations
  5. When ready, purchase the item and make a deposit or full payment to secure your copy just like usual checkout process.
  6. Once your payment has been received, a confirmation email will be sent to you.
  7. You will be notified if your order has a change in release date. In some unlikely events (i.e., manufacturer cancellation; unable to fulfill order), you can be fully assured that a 100% refund will be credited back to your account no arguments.
  8. Email with any queries, I’m more than happy to answer each one of them.
  9. Once item is in stock, you will be notified and item will be shipped out to your paypal address that you paid your invoice on. Email notification will be sent out right away.

What is BACKORDER?

Back-order items are items that are not currently in stock on hand but can be requested from our distributors.
Once a back-order is placed, we will check with our distributors to see if we can obtain that item. This process can take up to 2 weeks to complete. Please kindly understand that in some cases it may not be possible to fulfill back-orders depending on stock status.

Please keep in mind that combining Back-order items with in-stock items will delay your in-stock order’s shipment.

Only items marked as “Back-order” are eligible to be back-ordered. Items marked as Sold Out cannot be back-ordered.

Item Conditions:

  • All items are brand new and in their original boxes unless otherwise stated.
  • All items are guaranteed to be original
  • Please be aware sometimes final product may differ from original pictures due to manufacturer change of mind/design to cater better for the public

Payments:

  • Payments options available upon checkout
  • If you have problems with making payment, please notify me to negotiate.

Shipping:

  • Items will only be shipped to the address provided through the address you have given me on your order.
  • International buyers please note that import duties, taxes, tariffs, or custom clearance fees are the responsibility of the buyer.
  • If an item is returned to me due to no one receiving it; you will have to pay for postage again to have it re-shipped.
  • All international shipping comes with end to end tracking.