FAQ

What is a preorder only store?

A preorder only store means items are not immediately available as studios only produce items once they have met manufacturing requirements. When an item is open for preorder, it will remain open until the item has sold out or the studio closes orders. Therefore, we rarely have stock ready for shipping. It is best to preorder to ensure you get the best prices and to secure your item. By ‘Sold Out’ it means that all preorders have been filled – meaning every item has an owner already.

Are all of items in your store brand new?

Yes.

  • All items are brand new and in their original boxes unless otherwise stated (sometimes customs may open boxes for inspection).
  • All items are guaranteed to be original.
  • Please be aware sometimes final product may differ slightly from original pictures due to manufacturer change of mind/design following feedback from the community on their original design.

Can I pick-up my item?

No, all items are shipped directly from our warehouse to your delivery address as per your order.

When will you ship my order?

As all orders are preorders, items will only be available after the final release date as per listing (which is subject to change due to potential delays in manufacturing) however it is a good rough estimate. Once the item arrives in our warehouse, we will ship it to you as soon as possible. Therefore there is sometimes a lengthy delay before you can receive your product. Please be patient as your item is being carefully made by the studios. Once the product is ready for delivery, we will issue a shipping invoice and the product will be sent as soon as the invoice is paid.

Important shipping notes:

  • Items will only be shipped to the address as listed on your invoice.
  • All buyers please note that import duties, taxes, tariffs, or custom clearance fees are the responsibility of the buyer.
  • Shipping estimates are subject to change once the final product box size and weight are determined. Please ensure you are able to cover the shipping costs BEFORE ordering.
  • If an item is returned to our warehouse due to no-one receiving the item or picking it up from the post office; you will have to pay for postage again to have it re-shipped.
  • All international shipping comes with end to end tracking.

What is your shipping courier?

It depends on your country and your shipping method. Major European cities will have custom/tax free shipping where possible.

How do I pay?

  • A variety of Payments options are available upon checkout
  • If you have problems with making payment, please contact us to discuss options

HOW TO PREORDER?

  1. Ensure that you understand what a preorder is and understand the nature of these items by thoroughly doing your research and reading all the details as well as the following:
    • Ensure that you are willing to wait the necessary time (which may take several months) for the item to close orders, be manufactured and shipped before you decide to purchase. The nature of these products means there is a long lead-up before you can receive the item. However, the wait makes it more exciting!
    • All item release dates are subject to change. The final release date may differ to the release date listed on each listing due to potential delays in manufacturing as well the time required for items to arrive into our warehouse. However, please be patient as some products do take longer than expected to produce due to the intricate details on certain items. NO refunds will be given in any circumstances where there are delays in productions because all products are man made and does take longer than anticipated in some cases.
    • In an unlikely event where a problem arises during manufacturing or from the studio (which is out of our control), you can be fully assured that a 100% refund will be credited back to your account.
    • All product information, release date, estimated shipping and handling are listed on item listings where available
    • No cancellations are permitted as we immediately secure the item for you and pay the manufacturer. Forfeit of payment will occur for any cancellations.
  2. When you are ready, decide on your preorder and either pay a deposit or full payment and check out as per the usual checkout process.
  3. Once your payment has been received, a confirmation email will be sent to you.
  4. Once item has been received by our warehouse, you will be notified and the item will be shipped to the shipping address as indicated on your invoice. An Email notification will be sent out right away with your tracking number.
  5. If you have further inquiries, please email us as we are more than happy to answer each one of them.
  6. However, please refrain from emailing for updates as there’s nothing to update until the item is ready for shipping – which we will then contact you as soon as possible. We appreciate your assistance with this as our time is very limited.